Key facts

Year ended 31 March 2009

Turnover Adjusted EBITDA Adjusted operating cash flow Diluted earnings per share Total dividend Total employees Directory editions (a) Copies distributed (a) Community investment

£2,398m £816m £730m 41p n/a 14,983 1,198 169m £1.1m

Total employees (b) Directory editions Unique printed product advertisers Advertiser retention rate - printed products Revenue per unique advertiser - printed products Yell.com searchable advertisers Yell.com unique users (March 2009) (c)

5,357 113 390,000 73% £1,293 217,000 10.7m

Total employees (b) Directory editions Unique printed product advertisers Advertiser retention rate - printed products Revenue per unique advertiser - printed products Yellowbook.com searchable advertisers Yellowbook.com unique visitors (March 2009) (d)

6,994 996 634,000 68% $2,737 366,000 16.8m

Total employees (b) Directory editions Unique printed product advertisers Advertiser retention rate - Páginas Amarillas Revenue per unique advertiser - Páginas Amarillas Paginasamarillas.es searchable advertisers Paginasamarillas.es unique visitors (March 2009) (e)

2,632 89 285,000 78% €881 1160 6.9m

(a) UK printed directories, US Yellowbook directories, Spain Paginas Amarillas directories
(b) Average monthly employees
(c) Yell.com unique users audited by abcE (March 09)
(d) Yellowbook.com network, comScore (March 09)
(e) Paginasamarillas.es network audited by OJD (March 09)

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